Frequently Asked Questions

Here is a list of the Frequently Asked Questions, along with the answers:

Q: What is my Student ID?

A: Your Student ID was sent to you in your acceptance letter. It is a numeric combination such as 2018202000123

Q: I forgot my Student ID, how do I retrieve it?

A: You can follow this tutorial that shows you how to reset your password or retrieve your Student ID. Click HERE. If you have forgotten your Student ID then you will simply enter your Galen Email address. If you need to reset your password then you must provide both your Galen Email and Student ID.

Q: How do I register for classes?

A: Please view this tutorial – Click HERE The interface may look different in the video, but the concepts remain the same. In certain circumstances, you may contact the Registrar’s Office for manual registration.

Q: What is my Email Address and how do I acquire it?

A: Your email address and initial password are sent by the admissions office once you have gone through the application process, accepted, and made payments. Your email address is typically the first letter of your name + your last name (but not always). Eg: Alberto Matus – amatus@galen.edu.bz . Our email URL is mail.galen.edu.bz, similarly, www.gmail.com also works.

Q: Must I use my Galen Email for all communications?

A: Yes, you must use your Galen Email for everything pertaining to Galen. All systems and platforms use this to make validations and verifications.

Q: What is Two Factor Authentication (2FA)?

A:  Two-factor identification works by using two unrelated authentication methods to secure an account. The second authentication method usually needs to be verified with something in your personal possession — such as your phone — in addition to your normal username and password. Read more HERE

Q: Where is 2FA used?

A: Students are currently required to use 2FA on their Email and Moodle accounts.

How do I set up 2FA on my Email account?

A: When logging in for the first time on your email account you will be prompted to sign up for 2FA. Do not skip this step, otherwise, you will be locked out after a couple of days. Note: If skipped the Enrol Now option then see the instructions given by Google – Click HERE

Q: How do I create and activate recovery options for my email? This is also set up during 2FA (at least one recovery option) if you don't you get locked out of your account.

A: Please view this tutorial – Click HERE

Q: How do I change my Email password?

A: Please view this tutorial – Click HERE In the event that you did not create/enable recovery options you must email your System Administrator so that it can manually be changed. If you are using an email address that is not in our system we will request and Identification card to verify your identity.

Q: What is Moodle / Virtual Campus?

A: Moodle is our online learning management system that is used as a platform to deliver online classes and material. It helps the various educators considerably in conceptualizing the various courses, course structures, and curriculum thus facilitating interaction with online students. Our virtual campus / Moodle’s URL is odl.galen.edu.bz

Q: What is my Moodle / Virtual Campus username?

A: Your Moodle / Virtual Campus username is the first portion of your email. Example: amatus@galen.edu.bz would result in amatus being the username.

Q: How do I set up MFA (2FA) in Moodle?

A: Here is a tutorial – Click HERE The tutorial uses Google Authenticator for simplicity, but you are free to choose any app that suits your needs. Twilio’s Authy is another famous and free application.

Q: How do I set up my Galen Email on my mobile device?

A: If you are experiencing difficulties adding your Galen email address on your mobile device, please reference the following information: 

  • Galen Email addresses are all work/organization emails – this means that the email is registered as a “work” email and not a personal email address. 
  • Thus, in order to add your Galen email to your mobile device, it must be added as a work email under the “work mode” of your mobile device. 
  • Most phones have a work mode. Although how to access/setup the work mode may vary from device to device, most mobile devices have the feature to switch to work mode. 
  • Android VS Apple – Most android devices have the work mode feature mentioned above and simply need to be accessed by adding a work email. On the other hand most apple devices do not come with this feature so a certificate must be installed and the email will then be added normally. Please reference the respective links for detailed instructions.

Adding work email on Android devices- Set up your work account on Android – Google Workspace Learning Center

Adding work email on Apple devices – Add an email account to your iPhone, iPad or iPod touch – Apple Support (UK)

  • On android devices, after you add your work email you usually will need to reinstall applications such as gmail, whatsapp or any other apps that you would like to add under your work profile. These apps are managed and accessed separately from apps on your personal account.
  • It is highly advised to maximize the use of your work account especially if you only have one Mobile device for both personal and work use.

Contact support@galen.edu.bz for further information/assistance. Please include screenshots of the issues you may be experiencing. 

Q: What happens if I lose my device where my Authenticator was set up, or if I've been locked out?

A: Please email support@galen.edu.bz and we’ll have your MFA reset so that you can do the setup process once again. Moodle’s direct link to set up MFA can be found HERE

Q: How do I reset my Moodle / Virtual Campus password?

A: Please view this tutorial – Click HERE

Q: I've made a reset request for my Moodle / Virtual Campus account, and I still am not getting any email. What should I do?

A: Access to Moodle is given on a semester basis based on the courses you have registered. Therefore, if you have not registered for the semester you do not have access. The same applies to every other semester. Our system syncs data every 12 hours (i.e. midday & midnight) so if you sign up for courses in the morning via the student portal expect to have access after midday. If you register after midday expect to have access at midnight. This can be manually bypassed in certain situations whereby it’s requested. If you are not an active student in the active semester then you will not have access to Moodle during that semester.

Q: What is BlackBoard Collaborate?

A: BlackBoard Collaborate is an application that is integrated within Moodle. It is the actual application that students use to click a direct link in order to view Live or Recorded sessions.

Q: How do I join a Blackboard Collaborate Ultra class session?

A: Please view this tutorial – Click HERE

Q: How do I access the online library / EBSCO?

A: A separate email is sent prior to the start of the semester with a username and password for access.

Q: What are the minimum system requirements for classes?

A: Please note: Blackboard may run with the minimum specifications and older devices, but it is always recommended that you use the most up-to-date versions and better connections.

Q: Who can I email for support?

A: Please email support@galen.edu.bz for technical assistance.

General Information:

Screen Resolution
A minimum of 1024×600

Operating Systems
Windows 8.1 and newer
Mac OSX 10.6 and newer
Linux
Mobile OS Native App Support
iOS 7 and newer
Android 2.3 and newer

Computer Speed and Processor
A computer less than five years old
4GB of RAM
3.1 GHz processor

Internet Speed
Minimum of 4Mbps

Supported Browsers
The latest version of the web browsers listed below is highly recommended.

Chrome
Safari
Firefox

Students are required to have regular, reliable access to a computer with a stable broadband Internet connection.